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Registration & Membership
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How do I become a registered member of kalaproduction.com?
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Becoming a registered member of Kalaproduction.com.com is hassle-free and free of cost. To register, click on the Register link on the website.
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What are the benefits of becoming a member of Kalaproduction.com?
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As a registered member of Kalaproduction.com, you will be entitled to savings and benefits on airfares, hotel reservations, holiday packages and car rentals, among other travel services. In addition, look forward to receiving monthly newsletters and exclusive promotions offering special deals.
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How do I edit my account information or change my password?
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You can edit your account information by signing in on the website and then clicking on My Account where you can edit your profile and change your account password.
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Can I change my Username?
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Each username is a unique identity and cannot be changed. For a new username, you will need to register on the website as a new member.
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Payment Options :
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How can I pay for the travel product purchased from Kalaproduction.com?
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We accept the following modes of payment for all purchases - credit card, debit card/net banking, cheque, demand draft and cash.
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How do I pay by credit card?
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You can make purchases using a credit card both online and offline. To pay by credit card, we require the following details - type of credit card, card holder's name, expiration date and billing address of the credit card. For online purchases, the CVV batch code on the reverse of the credit card is also required. We ensure that every transaction you conduct online is in a safe and secure environment. To achieve this, the payments are processed by the world renowned Payment Service i.e., PayPal which is protected by Secured Socket Layer (SSL) technology by VeriSign, the leaders in encryption technology.
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How do I pay by debit card/net banking??
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You can directly pay through your bank account. Kalaproduction.com does not collect your banking information. On making a selection, you will be directed to your bank’s website for purchase. After completing the payment process, you will be redirected back to Kalaproduction.com to view details of your itinerary.
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How do I pay by cheque/demand draft?
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A guarantee amount of INR 1000 per ticket will be charged on your Credit Card as a security amount. You can pay for the balance amount of the transaction by cheque/demand draft. The cheque/DD should be made in favour of Kalaproduction.com , and couriered on following address:
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Corporate Office :
Kalaproduction.com
Plot No. 139, Dwarakamai Nagar,
Vanasthalipuram,
Hyderabad – 500070, A.P, India .
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All payments must be received within 5 working days from the booking date. The booking request and reservation will be completed once the cheque/DD has been received by us.
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Ticket Delivery :
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How and when will I get my ticket / voucher?
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PAPER TICKETS – Paper tickets will be issued only for those bookings or travel sectors where e-tickets are not applicable.
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Delivery timeline: The paper tickets will be delivered to you within 5 business days from the date of booking. Your ticket delivery information will be emailed to you and an SMS will also be sent within 48 hours. For more on paper tickets click here .
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E-TICKETS - Electronic tickets are issued for all sectors except for some specific sectors/airlines. For some travel sectors, e-Tickets cannot be issued hence paper tickets will be issued. Please click here to check travel sectors where e-tickets are not issued.
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For international tickets, we require a Letter of Dispatch and a copy of the credit card. A passport copy is also required if transaction amount is more than INR 50,000.
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Delivery timeline: The electronic ticket details will be emailed to your email id given at the time of booking within 2 hours of the time of booking. You can log on to the My Itinerary section on the website after 2 hours from the time of booking to view and take a printout of your e-ticket For more on e-tickets click here .
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PREPAID TICKET ADVICE (PTA) – If paper ticket delivery is not possible due to shortage of time, we will send a PTA number via email that you can use to travel. This is applicable on select bookings made on Indian, Jet Airways and JetLite.
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Delivery timeline: The prepaid ticket advice details will be emailed to you within 3 business days of the date you make a reservation or within 24 hours of the travel date, whichever is earlier. For more on pre-paid tickets click here .
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Where will my ticket / voucher be delivered?
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Paper Tickets: Your ticket/voucher will be delivered to the delivery address provided by you; at the time of making the payment for your booking on our website or over phone. In case there is a change in your delivery address after your transaction has been completed, kindly contact our customer service department to inform us about the change. Though we do not guarantee that the ticket will be delivered on the revised address, we will try for the same in case the shipment has not already been dispatched.
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e-Tickets You can view the details and get the printout of the e-Ticket by logging on to ‘My Itinerary’ section on the website. If you are unable view your e-ticket details, please write to klp@Kalaproduction.com with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our customer service department on our toll free numbers.
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Is there a delivery charge for my ticket/voucher?
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There is NO charge for all courier deliveries.
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Can I get my tickets/vouchers delivered to a P.O. Box address?
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Courier companies do not deliver shipments to P.O. Box addresses as a signature is required on receipt of a package.
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Can you deliver my ticket/voucher to my village / town?
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We can only deliver tickets/vouchers to the cities where BlueDart or Overnite courier companies have services. If these courier companies do not have courier service to your village/town, you will have to provide an alternate address for delivery of the package.
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Why can't you deliver my ticket/voucher via the Indian Postal Service when the courier company does not have a courier service to my village/town?
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We do not dispatch tickets/vouchers via the Indian Postal Service as there is no facility to track the package. Tickets are valuable documents and if lost, the refund becomes a long process. In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
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Which city are tickets/vouchers dispatched from?
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All tickets/vouchers are dispatched from the Kalaproduction.com. corporate office in Vanasthalipuram.
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e-Tickets & PTA
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What is an e-Ticket?
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An e-Ticket (electronic ticket) is a number given to passenger in place of a paper ticket. Passengers are required to show this unique confirmation number at the airline counter of airport to get boarding card.
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The passenger also has the option to carry airline PNR (passenger name record) number if the reservation has been processed electronically with a valid photo id proof as a mandate.
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How will I get my e-Ticket details?
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You can view the details and get the printout of the e-ticket by logging on to ‘My Itinerary’ section on the website after 2 hours from the time of booking. If you are unable view the e-ticket, please write to klp@Kalaproduction.com with the subject line ‘E-TICKETS’ mentioning your booking details or call us on our toll free number/s.
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How will I get my boarding pass for an e-Ticket?
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You will need to show your e-Ticket printout or the airline e-Ticket number (mentioned on the e-Ticket copy) at the airport check-in counter of the airline. The airline representative will issue your boarding pass at that time. Please note that the minimum check-in time for e-Ticket passengers is 2 hours before departure.
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Is it necessary to show my e-Ticket confirmation email at the airport check-in counter of the airline?
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It is not mandatory to show your e-Ticket printout. In case you are not carrying the e-Ticket printout, you will need to show a photographic identity proof (passport, driver's license etc.) along with the airline e-Ticket number (mandatory), at the airport check-in counter of the airline. However, it is advisable that you carry your e-Ticket printout.
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What is a PTA and how does it work?
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PTA stands for Prepaid Ticket Advice. If PTA has been sent to the airline for your reservation, we will email you a PTA number that you need to show at the airline counter of airport. The airline representative will give you paper tickets, which need to be shown at the check-in counter of airline.
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In simple words it's a system where we send a message to airline for issuance of paper tickets at the airport. This is generally done in cases where paper tickets can't be delivered at customer's address.
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Cancellation Policy
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How do I cancel my air ticket?
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PAPER TICKETS -
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Step 1: Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
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Step 2: Send the paper ticket back to us via a reliable courier service on following address. You can insert a small cancellation request/note along with the tickets in courier packet.
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Domestic Refunds Department
Kalaproduction.com India Pvt. Ltd.
Plot No. 139, Dwarakamai Nagar,
Vanasthalipuram,
Hyderabad – 500070,A.P,
India
Phone: 91-040-64569977 , 91+ 9704445196, 91+ 9848422604,91+9396707688
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E-TICKETS & PTA -
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Contact our customer service department and get your booking cancelled for the passengers who do not intend to travel. You can also do this by calling the airline directly if the travel is urgent (within 48 hours of the departure time).
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When will I get my refund?
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PAPER TICKETS -
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Credit card - We will process the refund in 10 business days on your credit card from the date we receive your paper tickets. The refund will reflect on the next billing cycle of your credit card.
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Other - If the payment mode used at the time of purchase was other than not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date we receive the paper tickets.
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E-TICKETS & PTA -
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Credit card -The refund will be processed in 10 business days from the date the cancellation request is received. The refund will reflect on the next billing cycle of your credit card.
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Other - If the payment mode used at the time of purchase was not by a credit card, we will dispatch the DD/cheque at your address in 10 business days from the date of cancellation.
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What are the cancellation charges?
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For all refundable class tickets, the airline cancellation fee is charged per sector per passenger. Kalaproduction.com shall charge INR 350 per sector per passenger as a cancellation service fee over and above the individual airline cancellation fee. All charges for individual airlines is below on per sector per passenger basis.
Air India – INR 500
Indian - INR 500
Go Air- INR 750
Indigo Airlines – INR 750
Kingfisher Airlines – INR 750
SpiceJet – INR 750
Jet Airways – INR 750
JetLite – INR 750
Air-Deccan – INR 500 (Note: After cancellation a voucher will be issued in the name of the passenger, which is valid for travel for a period of 180 days from the date of issuance. You can re-book for travel within the validity period. The voucher will expire after the validity period if not utilized and will not be entitled for any refund.)
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Note:
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In case of cancellations done directly from the airlines, it is mandatory to contact Kalaproduction.com and send us the copy of the endorsed tickets as airline will not be able to refund tickets booked on www.Kalaproduction.com
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The above mentioned cancellation process and refund processing time may vary.
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In case of lost or damaged tickets, the refund process cannot be initiated with the airline.
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In case of flight cancellation Kalaproduction.com will process a full refund to the customer.
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What is the Lowest Airfares Guarantee?
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How does the Lowest Airfares Guarantee work?
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You need to purchase a ticket from Kalaproduction.com.
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The guarantee is valid only for published retail fares* for exactly the same flight(s), travel date(s), and travel itinerary for the same number of passenger(s). Fares must be in exactly the same cabin(s)/class (First, Business, Economy) and carry exactly the same fare rules and restrictions.
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Travel must originate in India.
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If you find an airfare that is available to the Indian general public* from another travel agent, direct from the airline or an online travel agent, you can avail the Lowest Airfares Guarantee upon purchase of the same ticket from kalaproduction.com.
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Before booking the airfare, you are required to obtain a printed confirmation of the airfare quote with airfare price, booking conditions, travel dates, number of passengers, airline and date of quote clearly shown.
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Call a Kala Tours & travels travel consultant on the same day you receive the quote. Email requests cannot be accepted unless following a phone enquiry.
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Show the Kalaproduction.com travel consultant the printed confirmation of the airfare quotes. For telephone enquiries, you will also be required to fax or email the quote to your travel consultant.
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Kalaproduction.com will cross-check the quote for availability and booking conditions within 24 working hours that same day from the supplier (Agent/Airline). The confirmation of the ticket is subject to availability and validation from the supplier (Agent/Airline).
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If the airfare is available as per the itinerary quoted, Kalaproduction.com will refund the difference or adjust the amount against the ticket price.
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Kalaproduction.com is the final authority on the interpretation of these rules. Kalaproduction.com reserves the right to terminate this offer at any time without notice.
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If you wish to book with Kalaproduction.com or require further information about our Lowest Airfares Guarantee, visit http://www.Kalaproduction.com.
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Note:
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* The Lowest Airfares Guarantee does not apply to unpublished fares that are not available to the general public and fares that cannot be purchased on Kalaproduction.com.com (airlines that we are not offering). Fares not available to the general public include, but are not limited to special deals for corporate/companies, military, government, wholesaler, consolidator, opaque agencies and other discount fares. The Lowest Airfares Guarantee does not apply to package fares, such as airfares sold as part of a travel package, nor does it apply to airfares on another website that have been reduced as a result of promotional discounts, such as discount coupons, loyalty program discounts or fly free offers. The Lowest Airfares Guarantee does not apply to tickets that you choose to refund. The Lowest Airfares Guarantee also does not apply to tickets bought through auctions. Kalaproduction.com will also not be able to beat airfares offered to closed subscriber or membership groups. The offer is also not applicable for the regions of UAE, Dubai, Muscat, Abu Dhabi, Yemen and Kuwait. The Lowest Airfares Guarantee cannot be clubbed with any other offer or promotion run my Kalaproduction.com with or without its partners.
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